Do people skills matter in business?

Do people skills matter in business?

In days gone by, technological expertise was more highly regarded than people skills. It was all about what you could do, not necessarily how you interacted with others while you did it. Now, that attitude has shifted quite dramatically. With technological advances, more and more jobs that involve manual labour are being replaced by automation and machines. People skills are more important than ever!

What are people skills?

Whether they’re referred to as social skills, people skills and interpersonal skills, they are essentially all the same; someone’s ability to communicate and interact with others in a positive way.

Those with people skills often exhibit:

  • Behaviour that builds trust easily
  • A reluctance to involve themselves in drama, power grabbing schemes or gossip
  • Respectful behaviour towards the people around them.
  • Great communication skills when it comes to explaining what they want
  • Tact when it comes to delivering bad or inconvenient news
  • Fantastic listening skills
  • A willingness to participate

Fortunately, artificial intelligence hasn’t grasped the concept of emotional intelligence just yet, so now is the chance to be developing our people skills in our businesses and making our businesses known for their exceptional interpersonal skills.

Not only do social skills really improve the relationship between owners and employees or amongst the employees themselves, these skills can also help when it comes to customer interactions or networking with fellow business owners.

How can we develop people skills?

Consciously considering what you’re good at when it comes to interacting with others in your day-to-day business life can be a great place to start developing those people skills. Awareness might be the first step but there is a multitude of different practical ways to be better at interacting with people:

  • Stand out! Are you prone to lurking in the corners at networking events or letting all your customers deal with an online feedback form rather than being accessible? Get out there and make yourself known to other people – just by taking the step towards being accessible is an improvement.
  • Ask personal questions. These shouldn’t be so personal that they make the other person feel uncomfortable. Simply asking what they’re passionate about or what they would do if they won the lottery could open them up and build trust between you.
  • Accept offers. Have you ever been at someone’s house or office when they’ve offered you a glass of water or a snack? How often do you say yes? Saying yes puts your host at ease, makes them feel like they’re being useful and it breaks the ice ever so slightly – if you’re not already in the habit of saying yes, now is the time to start.
  • Listen. It seems simple enough, but it’s one of the hardest things to do. Next time you’re in conversation with someone, listen intently, make eye contact, don’t interrupt and think about what has been said to you before you speak.
  • Ask for feedback. Not only does this give the other person a chance to talk, it shows that you’re willing to improve and it’s another way to build trust in business relationships – you care about what they have to say, and they’ll care about what you’re providing.

People skills are more important than ever – challenge yourself to start trying some of these ways to improve your own interpersonal skills and see how your business benefits from the stronger relationships you form.

Are you harnessing and developing your existing people skills to take your business to the next level? We’d love to speak with you about how we could help your business to improve its performance. Call Bx on 1300 068 229, or find out more about what we do here http://www.businessforlife.com.au/ProgramFindOutMore

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Creating Loyal Customers & Raving Fans

Creating Loyal Customers & Raving Fans

It’s common knowledge that it’s easier to keep existing customers rather than winning over new ones, but this fact can sometimes get lost in amongst the pressure we all feel to be bringing in new customers and growing our business. We get distracted and we start neglecting those customers who have already engaged with us in the past.

Why should you shift your focus to your existing customers?

Have you ever considered how much time and money you spend trying to engage new customers through your marketing? Of course, you have to spend resources in order to make sales, but could some of those resources be better spent looking after your existing customers? Marketing is essential for growing your business, but how much of your marketing is going to people who were once your customers but left for a better solution? Save your time, money and energy by focusing more on your existing customers.

While we’re still talking resources, have you ever considered what will happen when all that marketing pays off? Does your business have all the resources ready to go if, suddenly, a swarm of new customers want to engage? If you become overwhelmed and can’t provide the new customers with the service you promised them or the existing customers with the service they’ve come to love, you could be running the risk of losing everyone all together.

How can you foster loyalty?

You’ve got customers, so how can you make sure they stay with you? It’s less about meeting their expectations and more about going above and beyond!

Be Transparent

Have you ever wanted to buy a product online, only to find they had no clear guide to shipping costs? Maybe it’s an oversight or perhaps it’s a deliberate omission to hide their astronomical prices. Either way, it’s not a good look. Laying everything out clearly for your customer to see is the best way to foster trust.

Be Accessible

Most of the time, it feels like you’re shouting into the void – your email campaigns might show increases in sign ups or sales but it’s less common to have your customers telling you exactly what they think. Provide them with an option to give you feedback and make it front and centre. Not only does it feel less like you’re talking to yourself, but it gives your customers a voice and opens up the communication between you.

Be Knowledgeable

If you were asking someone for directions in a big city, would you trust them if they weren’t even sure where they were or changed their mind constantly? Similarly, in business, it’s important you know where you’ve been, where you are now and where you’re going. Know everything you can about your business so that when, inevitably, a customer asks a question, you can give them a confident answer. How can they trust you if you’re not sure about something you’re supposed to be good at?

Be Consistent

Customers are big fans of consistency. It’s comforting to know that you’ll get the exact same great result every single time and if you are consistent, your customers will become even bigger fans of you. Never sacrifice quality for quantity, no matter how efficient you seem – it will ultimately make your customers lose faith in the service or product you provide.

Be Genuine

You might be selling your product or service but you’re also selling the experience of doing business. Having genuine, honest conversations will keep customers coming back for more and owning up to your mistakes, when you make them, will show your customers you care about the end result. It might seem like a small (and easy) thing, but being genuine could be the reason your customers choose you every time.

Start implementing some of these easy tips today and watch as your customers become raving fans!

 

If you want to find out more about creating Raving Fans or about what we do at Bx, feel free to book a quick 15-20 minute chat with me and we can talk. Book in HERE.

 

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